At Soul Retreat SPC, we strive to provide our customers with the highest quality products and exceptional service. However, if you are not entirely satisfied with your purchase, we're here to help.

Returns: If you wish to return an item for any reason, please contact us within 5 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges: If you need to exchange an item for a different one, please contact us. We will assess the situation and determine the best course of action to ensure your satisfaction.

Contact Us: If you have any questions about our return and refund policy, or if you encounter any issues with the quantity or quality of your purchase, please don't hesitate to contact us directly. Our customer service team is here to assist you and address any concerns you may have.

Thank you for choosing Soul Retreat SPC brand of products. We appreciate your business and are committed to providing you with an excellent shopping experience.

We aim to provide you with a seamless shopping experience, including efficient and reliable shipping services. Please find details about our shipping policy below:

Shipping Methods: We primarily ship orders via USPS (United States Postal Service). Orders are typically dispatched within 2 business days of receiving your order. Once your order has been shipped, you will receive a confirmation email containing tracking information, allowing you to monitor the progress of your delivery.

Shipping Costs: Shipping costs are calculated based on the size of the package and the expediency requested. The shipping fees typically range from $5 to $30, depending on these factors. During the checkout process, you will have the opportunity to view and select the shipping option that best suits your needs.

Packaging: We take great care in packaging your orders to ensure that your items arrive safely and in pristine condition. Our packaging materials are chosen with durability and eco-friendliness in mind, striving to minimize waste while providing adequate protection for your purchase.

International Shipping: At this time, we primarily offer shipping within the United States. However, if you are located outside of the United States and are interested in placing an order, please contact us directly to inquire about international shipping options.

Please Note: While we make every effort to ensure prompt delivery of your order, please understand that shipping times may vary depending on your location and external factors beyond our control (such as weather conditions or postal delays). We appreciate your patience and understanding in such situations.

If you have any questions or concerns regarding our shipping policy, please feel free to reach out to our customer service team. We are here to assist you and ensure that your shopping experience with us is exceptional.

Thank you for choosing Soul Retreat SPC brand of products. We appreciate your business!